Frequently asked questions

How do i make/confirm my booking?
To make a booking please fill a form on our website or call us on 0400 201 593. After you have made a booking with us, we will send you an email and a text message to your mobile number with a confirmation of your booking, which will have all your booking details. Please make sure you check the details of this text message.
I have a general enquiry how do i contact OZ Better Aiport Shuttle?
If you have any enquiry about our services and/or need further information before making a booking you can get in contact with OZ Better Airport Shuttle by visiting the “Contact Us” section or call us on 0400 201 593.
How can I make payment for my booking?
Cash payment can be made to the driver or you can pay with credit card on our website. This payment method will incur a 3% surcharge.
When is a deposit for my booking required?
All private bus hire and organised tours require 100$ deposit upon making the booking. OZ Better Airport Shuttle holds all rights to cancel any bookings that have not made a deposit at any time.
What if I cancel my booking?
Cancellation of all bookings should be notified to our office at least 48 hours prior. Cancellations of Airport and Cruise terminal transfers will incur 10%  fee of total cost.

If cancellation of a private bus hire, party bus or organised tours occurs after $100 deposit has been made, the deposited amount will be lost and it cannot be transferred onto another booking.
What should i do if my flights have been cancelled?
While overseas or interstate and you experience any form of change, cancellation you should notify us as soon as possible. Failure to give OZ Better Airport Shuttle sufficient notice may be problematic. You are recommended to keep us up to date with your return flights if it has been rescheduled. In the case that your flights will be arriving in Sydney correct to the booking details you have provided you are not required to follow up and confirm, we will automatically have our driver waiting at Sydney Airport for you (drivers will meet you inside the airport only after getting in contact with you).
You can notify us by email or simply calling us n 0400 201 593.
Lost and Found
If you have found lost property on the bus, please report it to your driver immediately and do not touch unattended baggage for your safety. To make claims of lost property or inquire about your lost property please contact us.